In a Nurse Case Manager role, it's vital to communicate with sensitivity and professionalism. Here are a few things not to say:
"You're wrong" - Avoid dismissiveness.
"It's not my job" - Stay proactive and collaborative.
"You should have known better" - Offer support instead of blame.
"I don't have time for this" - Prioritize tasks while communicating availability.
"Just follow the protocol" - Balance protocol with individual patient needs.
"You're overreacting" - Validate patient concerns.
"This is how we've always done it" - Stay open to change and innovation.
By steering clear of these phrases, Nurse Case Managers can foster effective communication and support patient-centered care.